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Orders and Payment Methods

Orders are shipped within 2-3 business days of order receipt. All orders are shipped using USPS and a tracking number will be issued and emailed to you and can also be viewed in your account > Order History. Just click SEARCH to view all orders and click on the order in question to view order details and the tracking number.

We accept all major credit cards and paypal payments for online orders. Credit cards are collected on our secure payment gateway. We do not accept checks, money orders, or COD.

Shipping

Our shipping policy makes shopping simple, easy and convenient. If your order will fit into a first class envelope, you'll be offered that option at checkout. Otherwise, shipping charges are as follows...

SHIPPING ZONE SHIPPING COST
Pacific (incl. AK & HI) $11.00
Mountain (incl. AZ) $10.50
Central $9.50
Eastern $8.50
Gift Certificates FREE shipping!
$50 and above FREE shipping!

Returns

We want you to be happy with your purchase. If you would like to return or exchange a phone or online order, please call us at 828-713-3772 to obtain a return authorization and receive further instructions.

You can return items up to 30 days after the date we shipped your order.

We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements. We are not responsible for returns lost in transit and encourage the the use of UPS or USPS Delivery Confirmation to ensure your item is received.

Shipping charges are not refundable.

Remember, we cannot accept returns without prior authorization.

click here for Snowflake Kisses
Gift certificates