Home :: New Site FAQs

If you are having any issues using the new site, please copy/paste this email address into an email and let us know: social@mtnmist.com

Welcome to our brand new and improved website! This page will help answer some questions you might have as well as explain the new features.

Customer Accounts

We do require an account to make a purchase. This is for your benefit so you can easily login and order in the future as well as set up a wish list and add reviews for our products.

Wish Lists

Once you have set up an account, you can easily add products to your wish list by clicking on the heart icon next to the Add to Cart button. To access your wish list, click on My Account in the top menu and then click on the Wish List tab.

wish list

Order History

To view current or past orders, click on My Account in the top menu and then click on Order History and click on the Search button. There is no need to enter any other information. This will bring up all your orders and you can click on any order to view it or the tracking number, etc.

order history

Product Reviews

If you have purchased a product, you are now able to leave a review letting everyone know exactly what you think! Eventually this feature will only be available to those who have purchased the item on this new site. However, since we have many loyal customers who have purchased their faves over the years, we want to give you an opportunity to leave your feedback. Feel free to leave as many reviews for as many products as you'd like. Honestly, the more the better! :)

Payments

As with our old site, we accept standard Paypal payments as well as all major credit cards. We process your credit cards securely using Square. This requires leaving the website to enter your CC information. Rest assured, this is secure as you can see by the lock symbol in your website address bar when you're on that page. Once the payment has been completed, you'll be returned to our website where you'll find your order invoice.

Shipping Tracking Numbers

Once your order is complete, we'll update your order with the tracking number. This will generate an email to you with the tracking number included. If, for some reason, you did not receive a tracking email, you can login to your account here and look at your order and view the tracking number there. See Order History above.
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