Customer Service
Contact Us
Mountain Mist is located in the heart of the mountains of Western North Carolina and East Tennessee. We do not have a physical location open to the public.
Address: PO Box 201, Cosby, TN 37722
Telephone: 828-713-3772
Shipping
Summer Shipping Policies (May-September)
Due to the extreme heat over the majority of the country during the summer months, we have removed First Class Shipping as a shipping method. This will return once cooler weather arrives. In addition, to avoid orders being stuck in hot warehouses and non-cooled storage facilities over the weekend, orders are shipping Monday - Wednesday only.
Do not leave packages sitting outside or in your mailbox during periods of extreme heat. Please bring them in as soon as possible.
Shower Lotions are prone to melting. By purchasing these during the hotter months, the odds are they will arrive melted. This does not impact their usage - simply place lid-side down in your refrigerator until firm. They won't be as pretty but they work just as well as those that haven't melted!
At this time Mountain Mist ships only within the United States including Hawaii and Alaska. Please do not place orders for international shipments as they will not be fulfilled.
Our shipping policies make shopping simple, easy and convenient.
Economy Shipping: for small orders that fit into small packages. If your order qualifies, you'll be offered this option at checkout. Ships via USPS Ground Advantage.
Standard Shipping: shipped via USPS Ground Advantage or UPS Ground Saver.
Accelerated Shipping: Standard Shipping charges plus $5.00. Your order moves to the front of the line so it ships as quickly as possible via USPS Priority or UPS Ground to get it to you faster.
Shipping charges are as follows....
| SHIPPING ZONE | STANDARD SHIPPING | ACCELERATED SHIPPING | |
| Pacific (incl. AK & HI) | $11.50 | $16.50 | |
| Mountain (incl. AZ) | $11.00 | $16.00 | |
| Central | $10.00 | $15.00 | |
| Eastern | $9.00 | $14.00 | |
| Gift Certificates | FREE shipping! | ||
| $50 and above | FREE shipping! | ||
Returns
We want you to be happy with your purchase. If you would like to return or exchange a phone or web order, please call us at 828-713-3772 to obtain a return authorization and receive further instructions.
You can return items up to 30 days after the date we shipped your order. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements. We are not responsible for returns lost in transit and encourage the the use of UPS or USPS Delivery Confirmation to ensure your item is received.
Shipping charges are not refundable. Remember, we cannot accept returns without prior authorization.
