Subscription Information
Subscription Information
How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Discounts and subscription agreement
Your subscription includes a discount based on its length.
You must complete the required number of shipments (2, 3, or 6) to honor the discount.
Cancellation is not possible until the minimum number of shipments is fulfilled. Once the minimum requirement is met, you can cancel or modify your subscription if needed.
Can I pause or cancel a subscription?
If you're thinking about canceling a subscription but haven't met the minimum shipment requirement yet, you'll need to wait until you've received the required number of shipments first. Once you’ve reached that threshold, you can cancel the subscription anytime. If you just need a break, pausing the subscription is an option too.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
